![]() Still, you need to recognize that your patient is now in a different setting and you may need to tailor your communication style to the patient's current needs. This will help you maintain continuity between the inpatient stay and the followup call. If you are the discharge educator (DE) who provided the in-hospital RED components, you will be familiar with the patient. We got her a commode and averted a readmission.” “We found out during the followup phone call that a patient wasn't taking her diuretic because the bathroom was on the other side of her house. Be able to conduct appropriate postcall actions.Be proficient in completing a postdischarge followup phone call.This tool addresses the person who will make the followup phone call. Plan for what to do if a problem arises.This postdischarge followup phone call allows the patient's actions, questions, and misunderstandings, including discrepancies in the discharge plan, to be identified and addressed, as well as any concerns from caregivers or family members. Tool 2, "How To Begin Implementing the RED," discusses the options for assigning staff to conduct the call.Īll RED patients should be called 2 to 3 days after discharge by a member of the clinical staff. ![]() The postdischarge followup phone call, the 12th component of the RED, is an essential part of supporting the patient from the time of discharge until his or her first appointment for followup care. The Re-Engineered Discharge (RED) aims to effectively prepare patients and families for discharge from the hospital, improve patient and family satisfaction, and decrease hospital readmission rates.
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